How can we help you today?
Find answers to frequently asked questions about our heirloom grains, farm traceability, and community subscriptions, or get in touch with our team.
Frequently Asked Questions
Unlike generic 'organic' food which often relies on industrial monoculture and chemical-lite substitutes, ANAAD grains are grown using Indian Cow-Based Natural (ICBN) farming. We focus on soil regeneration, crop diversity, and zero chemical inputs. Our heritage seeds are hand-harvested and stone-ground to preserve nutrients and ancient flavor profiles.
ICBN (Indian Cow-Based Natural) farming is a traditional, biodynamic agricultural methodology that uses formulations made from the dung and urine of indigenous cow breeds (like Gir and Sahiwal) along with local organic materials. This introduces rich microbial life back into the soil, naturalizing nutrients and eliminating any need for synthetic fertilizers or pesticides.
Every batch of grains we harvest is individually tested by SGS India for residue status. We log these lab analysis reports in our Open Lab Ledger (The Registry). You can look up the batch number printed on your package to view its specific soil history, harvest date, milling details, and pesticide clearance cert.
To ensure maximum freshness, we stone-grind our flours only after receiving your order. Dispatches occur within 48 to 72 hours of milling. Deliveries typically arrive within 2–5 business days depending on your location. You will receive real-time tracking links via SMS and email.
Yes, we ship to all major cities and serviceable pincodes across India through our premium courier partners. Delivery charges are calculated dynamically at checkout based on package weight and destination.
If you receive a damaged, incomplete, or incorrect package, please contact us within 48 hours of delivery with photos of the issue. We will arrange a free replacement or issue a full refund within 5 business days, with no questions asked.
Our CBA (Community Backed Agriculture) subscriptions allow you to lock in a dedicated harvest share of heritage grains. You choose your grain selection, quantity, and delivery frequency. This guarantees your family's grain supply for the season and helps our farmers plan their crop cycles with financial security.
Yes. You have complete flexibility. You can pause dispatches, change grain quantities, skip a month, or cancel your subscription at any time directly from the 'Subscriptions' tab in your Profile page. There are no lock-in periods or cancellation fees.
Subscription billing is automatic and runs securely through our payment gateway. You are billed at the beginning of each dispatch cycle. If a payment fails, we'll notify you and attempt a re-try before placing the dispatch on hold.
The Remote Farming Program is an initiative that allows families and businesses to sponsor a dedicated mini-farm plot or partner in contract farming with ANAAD. You can select your heirloom crops, receive regular video updates from the field, and get the entire harvest delivered directly to your doorstep. It bridges the gap between urban homes and agricultural roots.
Visit the RFP page to view available farm tiers and plans. Submit an inquiry form, and our coordinator will contact you within 72 hours to walk you through crop selection, land allocation, and contract agreement details.
Send Us a Message
Fill out the details below, and our support team will get back to you within 24 hours.
